At Kuzeno, we are committed to providing high-quality gaming mousepads at fair and competitive prices. While we primarily sell through our official store, our products may also be available on third-party marketplaces. Please note that pricing may vary across different platforms due to several factors, including:

• Marketplace Fees – Third-party platforms may charge seller fees, which can impact pricing.
• Promotional Discounts – Exclusive discounts or platform-specific promotions may be offered during seasonal sales or platform promotions.
• Shipping Costs & Taxes – Shipping rates, tax regulations, and fulfillment costs may vary by platform and location, affecting the total price.
• Platform-Specific Policies – Some third-party marketplaces have pricing requirements or restrictions that may require adjustments.

We always strive to offer the best value, and in most cases, our official store provides the most competitive pricing and exclusive deals.

Price Matching

If you find a lower price for any of our products on other platforms compared to our official store, please contact us. If availability allows, we will match the price on our official store, so you can purchase directly from us at the matched price.

Discount & Voucher Policy

At Kuzeno, we want to ensure that you have a great shopping experience with us. While we do not offer refunds for price differences after a purchase, we may provide discount vouchers in certain situations:

• Price Differences Between Platforms – If you purchase a product from our official store or another platform, and later discover that it was available for a lower price on one of these platforms, we cannot issue a refund for the difference. However, depending on the situation, we may offer a discount code for your next purchase, valid within a specific timeframe.
• Missed Discount Codes – If you complete a purchase and later realize that there was an active discount code you could have used, we are unable to retroactively apply the discount. However, we may provide a voucher for your next purchase, valid within a specific timeframe.

While these policies are in place, we encourage customers to reach out with any concerns. We will always do our best to offer available incentives and ensure customer satisfaction.

For any inquiries about pricing, promotions, or price matching, please contact us at support@kuzeno.com.

Thank you for supporting Kuzeno!